Getting started with Rucoria
From your first conversation to a live project. Here’s what you can expect when getting started with Rucoria.
Needs assessment
We start by understanding your business, your projects, your team, your markets and the specific challenges you want to solve.
Demo
We show you the platform in the context of your business, focusing on the modules most relevant to your needs and your type of projects. If there is a specific workflow you would like to see, let us know in advance and we will prepare for it.
First project
You can start with a single module on a single project. This gives your team the opportunity to experience the platform in practice without changing everything at once.
Larger organisations may take a different route, involving data migration, integrations and consulting services to support more complex rollouts.
Onboarding
Onboarding is structured, hands-on and included in your licence. Rather than using generic examples, we work with your own projects and processes. Through short, focused sessions and practical use cases, your team builds confidence and expertise while work continues in parallel.
Before homebuyers are invited to the platform, we carry out a quality check to ensure everything is set up correctly. Our goal is to get you up and running as quickly as possible. And if you need more time, our customer success team is ready to help.
Grow at your own pace
As your organisation becomes more familiar with the platform, adding modules or projects is straightforward. There is no need to re-implement or start over. The platform grows with your needs.
Long-term partnership
Going live is only the beginning. Your dedicated contact stays with you, and support is always available when questions arise.
As your use of the platform grows across more projects, more modules and larger teams, we continue to support your organisation. Organisations looking for portfolio-wide analytics, standardised processes and deeper integrations can add Rucoria Business Solutions when the time is right.
No hidden costs. No surprises.
Onboarding, training and support are included with every Rucoria licence for the full contract period. That means:
Structured onboarding for your admin team and your sub-contractors, per module, per project.
Quality check before homebuyers are invited into the platform, so you go live with confidence.
Ongoing support via our customer success team throughout the contract period.
Access to our help centre, with guides, how-to articles and the latest product updates, available to admin users and homebuyers.
Regular product updates, at no extra cost. The 300+ improvements shipped in 2025 were included for everyone.
No implementation fees.
Support, documentation and product updates. All included, all the time.
Customer success team
Your main point of contact for platform questions, project setup guidance and anything that needs a real conversation. Reachable directly, not through a queue.
Help centre, admin
A comprehensive library of guides, module walkthroughs, FAQs and product update. Available at any time, searchable, and kept up to date with every release.
Help centre, homebuyers
A separate, simplified help centre for homebuyers using the Rucoria portal. Covers how to navigate the platform, submit a warranty case, find documents and track case progress. Reduces inbound queries to your team.
Product updates
Every update, fix and new feature we ship is documented and communicated. You always know what has changed, and why.
A named contact, not a ticketing system.
Every Rucoria customer has a dedicated contact in our customer success team. Someone who knows your projects, your team structure and the history of your account.
Our customer success team has a local presence in Norway, Sweden and Germany, giving you local expertise in your market and your language. Reach us through our support channel, and you’ll always get a response from someone who knows your business.
For customers who need more than standard support, including migrations from legacy systems, ERP or CRM integrations, or strategic onboarding for new markets or teams, our consulting team is here to help. Ask us about it when the need arises.
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Frequently asked questions
Most projects are live within a few days of signing. The structured onboarding programme covers admin staff and sub-contractors module by module, and includes a quality check before homebuyers are invited in. The timeline depends on the number of modules and the complexity of your project setup, your customer success contact will agree a specific plan with you at the start.
Yes. Some customers start with the module that addresses their most pressing need: for example Sales Module for pre-sales or Warranty Handling for post-handover. The modules work independently, and you can add more at any point without re-implementing anything.
Rucoria is typically licensed per project or as an annual subscription for larger organisations. There is no pressure to commit to more than you are ready for.
API access is available via Rucoria Business Solutions. For standard integration projects, connecting Rucoria to your ERP, CRM or reporting infrastructure, our consulting team has worked on integrations across a range of systems in Norway, Sweden and Germany. Talk to us about what you need and we will tell you what is possible.
Rucoria is available in Norwegian, Swedish, German and English. For organisations operating across markets, all four languages are available within the same account.
Onboarding is included for the full contract period, with no separate fee. It covers admin users and sub-contractors across the modules you have licensed. Certain activities, such as uploading building documentation or importing unit data on your behalf, are the responsibility of your team, as they depend on content only you have access to. Your customer success contact will be clear about the split from the start.
Ready to take the next step?
Whether you want to see the platform, ask specific questions, or just understand whether Rucoria is right for your next project, we are happy to talk.